Pro-Mold Direct

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 10:00 AM (EST). Orders placed late on Friday or on Saturday and Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return. Merchandise must be returned within 30 days of receipt of merchandise.

    RETURNING MERCHANDISE BY MAIL
    Please send the order back at to Pro-Mold, 206 Haigh Rd, Kipton, OH 44049. The customer is responsible for the cost of the return freight cost.

    Please allow 3 to 5 days for the processing of your return.